Product Quality
01. Introduction
What is our commitment to product quality?
We are dedicated to delivering handcrafted, ethically sourced jewellery made with the finest materials. Every piece undergoes rigorous quality checks to ensure excellence and durability.
Why do we prioritize quality?
Quality is at the heart of our brand. We aim to provide jewellery that not only looks stunning but also stands the test of time, offering you lasting value and beauty.
02. Materials We Use
What materials are used in your jewellery?
We use hallmarked gold, sterling silver, and conflict-free gemstones, sourced directly from trusted suppliers to ensure authenticity and ethical standards.
Are your gemstones genuine?
Yes, all our gemstones are 100% natural and conflict-free, carefully selected for their brilliance and quality.
03. Craftsmanship Standards
How is your jewellery crafted?
Each piece is meticulously handcrafted by skilled artisans, combining traditional techniques with modern precision to create jewellery of unparalleled quality.
What quality checks do you perform?
Every piece undergoes strict quality inspections, including checks for material authenticity, structural integrity, and aesthetic perfection.
04. Ethical Sourcing
How do you ensure ethical sourcing?
We partner directly with ethical suppliers who adhere to fair trade practices and provide safe working conditions, ensuring our materials are responsibly sourced.
Are your materials environmentally friendly?
We prioritize sustainable practices, using recycled metals where possible and ensuring our gemstones are sourced with minimal environmental impact.
05. Customer Assurance
What guarantees do you offer?
We provide a certificate of authenticity with every purchase and a warranty against manufacturing defects to ensure your confidence in our products.
Can I return or exchange my jewellery?
Yes, we offer a hassle-free return and exchange policy within 30 days, provided the jewellery is in its original condition. Contact our support team for assistance.